F.A.Q.

Where Does Your Leather Come From?

The majority of our leather comes from all over Europe. Vegetable tanned leather comes from Italy.

Where Are Your Bags Made?

Our bags are hand crafted by a family-owned and dedades-old leather goods manufacturer right outside of Taipei, capital of Taiwan.

Are Your Materials/Products Ethically Sourced & Manufactured?

Leather is a bi-product of the meat industry. No animals are killed for their skins and hides. In fact, leather production is the best way to recycle hides and skins from cows, sheep, and pigs raised for the meat industry. We only work with reputable and ethical suppliers and manufacturers with transparent track records.

Do I Need An Account To Place An Order?

You do not need an account to place an order. You’re able to set up an Julhs account or check out as a guest.

When Will I Be Charged?

The same day your order is placed. When placing your order we carry out a standard pre-authorisation check on your payment card before it is charged.

When Will An Item Be Back In Stock?

If an item/color is out of stock please register your interest on the product page and you’ll be contacted via email if we get the item back in stock.

How To Return An Online Order?

Please refer to our Shipping and Return policy

Free Economy Ground Shipping

We ship worldwide free. Delivery window is 2-8 days depending on your location. Once your order and payment method are verified and authorized, you will receive an email from us with a tracking number. If for any reason you would like to make changes to your order detail (quantity, color, delivery address) please notify us immediately: info@julhs.com and we will assist you with the change.

PLEASE BE AWARE THAT. . .

Wait time for pre-ordered items will be longer than usual - in most cases between 2-4 weeks on top of delivery window. We will email you an estimated ship date as soon as an order is placed. We will send another email when your order is ready to ship.

Track Your Orders

Look for an email sent to you from Julhs.com with tracking and courier information. We partner with DHL, Fedex, UPS and EMS.

Returns

We accept returns within 30 days upon receipt of your delivery. Returned merchandise must be intact with tags. Contact info@julhs.com and we will email you a prepaid return label. Pack your returns along with an original receipt securely in a box of your choice and affix the prepaid label on the outside of the box. Refunds will be made in the form of original payment.

Exchange

We are unable to exchange an item that is already shipped and delivered. If you need to change an item, please return the item following the return policy and place another order. If you would like to exchange an item that is not yet shipped, contact info@julhs.com and we will assist you with the exchange.

Who Do I Contact If I Have An Issue Which Julhs Are Unable To Resolve?

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to United States Law and shall be subject to the exclusive jurisdiction of the US Courts.
If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.

Is Your Website Secure?

All transactions are secured. The Julhs website is provided with an SSL encryption system to protect personal and payment data.

Will Customs, Duties And Sales Taxes Be Refunded If I Return My Order?

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.